- We guarantee a 14-day refund from the delivery of the shipment. The goods must be returned in their original condition and must not show signs of use. The cost of return shipping is paid by the customer. It is not possible to return goods that were made with your print/design (photo, Photoshop graphic). After receiving the shipment, you will receive your money back in your account within 10 working days. It is also possible to return the goods in person at the address: Ruská 970/90, Prague 10, Vršovice, Czech Republic (every weekday from 9 a.m. to 5 p.m.)​

- Goods that have visibly come into contact with water or some other liquid - for example oil - cannot be returned or claimed.

- You can handle all complaints and returns via email walletnery@gmail.com