- We guarantee a 365 day money back guarantee from the delivery of the shipment. The goods must be returned in their original condition and must not show signs of use. Walletnery covers return shipping costs. Items that were made with Your print/design (photo, Photoshop graphic) cannot be returned. After receiving the shipment, you will receive your money back in your account within 10 working days. It is also possible to return the goods in person at the address: Ruská 970/90, Prague 10, Vršovice, Czech Republic (every weekday from 9 a.m. to 5 p.m.)

- We guarantee sending a new pieceFREE, if your wallet is damaged by normal use within 6 months of receiving the shipment (we only send the same pattern as when purchased). If you want a different pattern, you will receive a code from us at DISCOUNT30% on your new wallet.

- Goods that have visibly come into contact with water or some other liquid - for example oil - cannot be returned or claimed.

- You can handle all complaints and returns via email walletnery@gmail.com